Handyman On Tap (Brighton)

"Wow, what a poor experience. You have to pay for a quote, and you have to know exactly why a shower stall is leaking. If you want someone to investigate the issue that is a separate charge. I'm going to receive a quote for grout and seal repair when I'm not sure if that's even the job. The service person made the quote without ever talking to me (rental property) even when I requested to meet them there Do not use this service. They don't have staff availability and their customer service is very rude. They don't listen"

"Called a handy man to fix a toilet flusher which wouldn’t stop. They repaired my current one with a part instead of replacing the whole thing, which was a nice surprise. Also installed a 3 stage filtered water tap under sink Very happy customer. Polite, clean and knowledgable. Will be using again."

"Man who came round to assess and provide a quote and the person in the office who I spoke to were both very friendly, unfortunately their quote to fix my wall was completely unreasonable and almost 3x the amount a plasterer did this for. I knew paying a deposit was a risk if I didn’t go ahead with the quote, but as he only spent 30 seconds here looking at the job this felt a bit unnecessary to pay this. Perhaps they just weren’t keen on doing the job, shame as like I said communication had been great"

"Gavin spent a week at ours sorting a variety of things - painting, flooring, external render repair and more. He was awesome - reliable, punctual, very hard working and he really knows his stuff. He did a great job of everything he did and has real attention to detail, the place looks great now. Also, he's a really lovely bloke so overall I'd highly recommend him. Shout out to Ellis in the office as well who was really helpful with getting the quote and admin all sorted. We were a bit hesitant about the 50% deposit but are really glad we went ahead. Are going to be getting them back again soon for another lot of renovation work. 5 stars."

"I had a track record of excellent service from On Tap for odd jobs in my rental flat. However, my experience of a decorating job in our home was very different. On Tap, in my opinion, over sold their expertise, produced poor results as exemplified by gaping holes round plug sockets, original paint colour showing through, wallpaper coming away at the bottom and sides. Decorating jobs had to be redone to get them to a good standard. Our complaints resulted in more charges. My advice: looking for quality decorators and transparent charging - go elsewhere."